LumiLens Support

Flashlight · Magnifier · Screen Light

Need help with LumiLens? You can find quick answers below, or contact us directly by email.

Contact

Support email: [email protected]

Tip: To help us solve your issue faster, please include your device model, iOS version, app version, and screenshots/screen recordings when possible.

Send Email View Troubleshooting

Quick Links

Common Tasks

  • Adjust flashlight brightness: use the brightness slider on the main screen.
  • Switch flash mode: tap mode buttons (Steady / SOS / Strobe / Police).
  • Manage subscription: iOS Settings → Apple ID → Subscriptions.

FAQ

Does the app collect my data?

LumiLens processes everything on-device. No data is uploaded to any server. For details, please refer to the Privacy Policy.

Why can't I use the magnifier?
  • Make sure Camera permission is enabled for LumiLens.
  • Go to iOS Settings → Privacy & Security → Camera and allow access for LumiLens.
  • If the issue persists, force quit the app and reopen it.
How do I report a bug?

Please email us and include the steps to reproduce the issue, a screenshot or screen recording, and your device model and iOS version.

Subscriptions & Purchases

If you subscribe to Pro, the subscription may auto-renew unless you cancel it in iOS.

Payments are processed by Apple. We do not receive your full payment information.

Permissions

LumiLens may request the following permissions:

Troubleshooting

The camera preview is black / cannot open the camera
  • Go to iOS Settings → LumiLens and enable Camera.
  • Force quit the app and reopen it.
  • Restart your device if the issue persists.
Screen light not bright enough
  • Check your device brightness in Control Center and set it to maximum.
  • Make sure Low Power Mode is not enabled, as it may reduce screen brightness.
Flashlight not working
  • Some devices may not support the torch feature.
  • Another app may be using the camera, which can prevent the flashlight from turning on. Close other camera apps and try again.
  • Force quit the app and reopen it.